Generate More Leads:
Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.
Enhance Brand Image:
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Manage Large Call Volumes:
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Offer Personalized Experience
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
Easy to Set-up and Activate
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
IVR System Features:
Multi-lingual Support
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
24 x7 Customer Support
Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.
Call Routing
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customizable Menu
Customize the call flow with a menu categorized along with several sub-menu options to help your customers navigate their queries.
Concurrent Calls
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Call Recording
Record every call in real-time to listen to them later and maintain quality standards.